Privacy Policy

Personal Information We Collect

When you visit the Site, we automatically collect certain information about your device, including your web browser, IP address, time zone and some of the cookies installed on your device.

When you make or attempt to make a purchase through the Site, we collect the following information:

• Your full name
• Your billing and delivery address
• Your payment information (credit/debit card details, Apple Pay or Shop Pay data)
• Your email address
• Your phone number (for delivery purposes)

How We Use Your Information

We use the order information we collect to process purchases made through the Site — including processing payment, arranging delivery, and providing order confirmations and invoices.

We also use this information to:

• Communicate with you regarding your order, delivery status and customer support requests
• Assess and manage potential fraud or risk
• Where consistent with your stated preferences, provide you with information or marketing about our mirrors (e.g. Pinterest retargeting, email marketing)

Sharing Your Personal Information

We share your personal information with trusted third parties to help us operate our business, as described above:

• Shopify: We use Shopify to host our online store. You can read more about how Shopify uses your data at shopify.com/legal/privacy.
• Google Analytics: We use Google Analytics to better understand how customers use the Site and to improve our services.
• Pinterest: We use the Pinterest tag to measure the effectiveness of our advertising campaigns.
• Delivery Partners: Your name, address and phone number are shared with our courier partners solely for the purpose of completing your delivery.

We may also share your personal information to comply with applicable Australian laws and regulations, or to protect the rights of Satinor Pty Ltd.

Your Rights Under Australian Privacy Law

Under the Australian Privacy Act 1988 and the Australian Privacy Principles, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate, incomplete or outdated information
• Request deletion of your personal information, subject to our legal obligations
• Opt out of direct marketing communications at any time

To exercise any of these rights, please contact us using the details below. We will respond within a reasonable timeframe and in accordance with our obligations under Australian law.

Data Retention

When you place an order through the Site, we retain your order information in our records unless and until you ask us to delete it. We may be required to retain certain information for legal and tax compliance purposes under Australian law.

Cookies

We use cookies and similar tracking technologies to improve your browsing experience, analyse Site traffic and serve relevant advertising. You can control cookie settings through your browser at any time. Note that disabling cookies may affect the functionality of certain parts of the Site.

Minors

This Site is not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe a minor has provided us with personal information, please contact us and we will delete it promptly.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for operational, legal or regulatory reasons. The current version will always be available on this page with the date of last update noted below.