Our total delivery timeframe is generally 5 to 7 business days. This includes order preparation at our North Kellyville, NSW warehouse (1–2 business days) and transit by our courier partner (4–5 business days). You will receive a tracking number by email as soon as your order is dispatched.

Yes, delivery is 100% FREE to all Australian states and territories — regardless of your order total or the size of the mirror. No minimum spend, no fine print.

You are fully covered by our Breakage Guarantee. While it is extremely rare, if you open your parcel and find damage: take a clear photo of the damage and email it to hello@satinor.com.au. We will dispatch a brand new replacement immediately at no cost to you — no forms, no delays, no stress.

Satinor is a proudly Australian business based in North Kellyville, NSW (ABN: 20 582 463 387). All orders are dispatched directly from our Australian warehouse. There are no overseas delays, no customs fees, and no hidden wait times.

Yes. Under our 31-Day Free Returns policy, you have 31 days from the date of delivery to return your mirror if it does not suit your space — no questions asked. Simply contact us and we will arrange the return for you.

Currently we ship within Australia only. International shipping is coming soon — subscribe to our newsletter to be the first to know.

Yes, returns are completely free. A prepaid return label is included in every parcel. Contact our team at hello@satinor.com.au to confirm your return, and your full refund will be processed within 3–5 business days of us receiving and inspecting the mirror in its original packaging.

Our wall mirrors are delivered with a complete mounting kit. Hollywood and tabletop models are either ready to use straight out of the box or require minimal base assembly — all required hardware is included. Full installation instructions are provided inside every parcel.

Our Lumineux mirrors use long-life LED technology rated for up to 50,000 hours of use — designed to last for years without any maintenance. They are engineered for daily use and built to the highest safety standards available in the Australian market.

Yes. All Satinor mirrors meet Australian safety and electrical standards. Our LED mirrors carry the required certifications for the Australian market. Every mirror also features an invisible anti-shatter safety film — in the unlikely event of breakage, the glass holds together rather than shattering.